Senior/Staff Product Designer

The Senior/Staff Product Designer will drive user understanding and craft member and provider product experiences, owning high-complexity, end-to-end design initiatives that impact coaches, clinicians, and families. Key duties include defining strategic impact, deepening user understanding through feedback, architecting product vision collaboratively, crafting well-loved designs, and establishing measurable design criteria.

Responsibilities

• Define strategic impact: Lead design projects that fundamentally improve the efficacy of our clinical operations and member outcomes
• Deepen user understanding: Advance our culture of user feedback and keen understanding of the kids, families, clinicians, and staff we serve
• Architect product vision collaboratively: Partner closely with Product, Engineering, Clinical Operations, Care Teams, and Marketing to articulate forward-leaning solutions grounded in deep user insights and empathy
• Craft well-loved designs: Roll-up your sleeves to create inspired workflows and prototypes, iteratively validate designs with users, and partner with engineering to deliver delightful solutions
• Contribute to our design system to develop beautiful and consistent design patterns
• Establish design criteria and metrics: Establish measurable criteria for our user experience to learn and improve designs and assess how well they are achieving our objectives
• Champion a culture of design: Be an advocate for design excellence by elevating design thinking and high-quality design standards across the company

Requirements

• Undergraduate degree required
• A related graduate degree (Human-computer interaction, Design, etc.) is a plus
• Mission-Driven: A deep passion for redefining behavioral health for children and their families
• Cultural Leadership: A humble, collaborative attitude and a commitment to mentoring junior designers and promoting diversity, equity, and inclusion
• Exceptional Communication: Outstanding ability to articulate design rationales, strategy, and vision to both technical and non-technical audiences
• Cross-Functional Collaboration: Exceptional skills in cross-functional partnership, with a proven track record of influencing stakeholders
• Deep Experience: 8+ years of experience designing complex digital products and scalable systems, preferably in a high-growth or regulated environment
• High Autonomy: You operate with a high degree of independence
• Complexity Management: An innate ability to navigate highly complex clinical flows and identify systemic edge cases before they impact the user
• Startup Mindset: Self-initiated drive to identify gaps and jump into all aspects of design and strategy as required in a fast-paced environment

Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options

Key Skills