Product Designer (Senior)

The Senior Product Designer will lead the full design process from discovery through delivery, focusing on understanding user needs and framing problems to deliver inclusive and intuitive experiences for diverse users including adolescent girls and healthcare providers. A critical part of this role involves designing for low-resource contexts, tackling challenges like low connectivity and varying literacy levels.

Responsibilities

• User Understanding & Problem Framing: Evidence-Based Discovery
• Partner with Product Managers and field teams to uncover genuine user needs and define clear problem statements
• Conduct interviews, usability tests, and surveys to validate assumptions and guide design decisions
• Translate findings into user journeys and hypotheses that shape the strategic direction of our products
• End-to-End Experience Design: Craft & Iteration
• Design intuitive flows, wireframes, and high-fidelity, accessible UIs, iterating quickly based on user feedback and behavioural data
• Work closely with engineers to ensure design quality during builds and collaborate with AI/ML teams to integrate intelligent automation in a user-centred way
• Adapt designs for low-resource and 'low-tech' settings, ensuring usability and respect for users facing infrastructure constraints
• Contribute to Tiko’s emerging design system through reusable components and foundational patterns
• Design Practice & Advocacy: Process Improvement
• Take the initiative to embed design thinking and usability across the entire delivery lifecycle
• Participate meaningfully in discovery sessions, critiques, and retrospectives, sharing best practices across the organisation
• Advocate for accessibility and evidence-based design, ensuring we always understand why we are building before what we build

Requirements

• Bachelor’s degree in a relevant field such as Human-Centered Design, Computer Science, Psychology, Anthropology or related discipline
• 6+ years in Product/UX design across both mobile and web platforms; with deep understanding of interaction design, usability, and visual design principles
• A strong portfolio demonstrating UX thinking, visual/UI craft, and clear design storytelling
• Proven experience conducting user research and translating qualitative/quantitative insights into design direction
• Experience designing for emerging markets or infrastructure-constrained environments, or a very strong desire to learn this deeply
• Demonstrated ability to lead projects independently while partnering closely with Product Managers and engineers

Benefits

• Health and accident insurance
• Flexible work arrangements, including remote or hybrid options where applicable
• A personal development budget of €500 per year to invest in your professional growth
• Comprehensive time-off package, including 5 days of wellness leave, all regional public holidays, maternity and parental leave according to local regulations, and unlimited holidays subject to team coordination
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement

Key Skills