Senior UX Researcher

The Senior UX Researcher will lead and manage end-to-end UX research projects, designing and executing mixed-methods studies to answer critical questions across key product journeys. They will translate evidence into actionable insights to directly influence roadmaps, product requirements, and experiment design while mentoring cross-functional partners.

Responsibilities

• Lead and manage end-to-end UX research projects—from clarifying objectives and designing studies through to synthesis, storytelling, and influencing decisions across teams and levels
• Design and execute mixed-methods research using interviews, usability testing, surveys, concept tests, diary or longitudinal studies, and behavioral data to answer the right questions at the right fidelity
• Partner with Product, Design, and Data on our most important journeys (e.g., homepage, Super+ value communication, travel booking, value-add experiences) to identify friction, clarify value, and improve conversion, retention, and member engagement

Requirements

• 5+ years of hands-on UX research experience in consumer-facing products (ideally in fintech, travel, membership/subscription, or adjacent spaces)
• Depth in core qualitative methods (e.g., interviews, concept/usability testing, discovery work) and comfort with quantitative approaches (e.g., survey design, basic statistics, behavioral metrics, experimentation)
• Proven track record leading complex, ambiguous research programs end-to-end and driving clear decisions with senior stakeholders across Product, Design, Engineering, and Growth

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites
• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things
• Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan
• Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages

Key Skills