The Lead Product Designer will provide strategic leadership and hands-on oversight of end-to-end digital design across open and closed book propositions, owning design strategy, standards, consistency, and regulatory alignment. This role translates the omni-channel mandate into testable design artifacts, research, and metrics to drive loyalty, retention, and operational efficiency.
Responsibilities
- Lead the design strategy and standards for digital-first, omni-channel journeys
- Oversee the creation and maintenance of end-to-end journey maps and service blueprints
- Drive a data-driven approach to design, embedding measurable outcomes and supporting continuous improvement
- Collaborate with Product Owners, Propositions, Customer Services, Technology, and Marketing to deliver seamless experiences
- Coach and develop the Product Design team, fostering a culture of excellence, empowerment, and collaboration
Requirements
- Experience leading product/UX/service design for complex, regulated digital services in financial services
- Proven record of delivering measurable improvements to journeys using analytics, research and structured experimentation
- Expertise in end-to-end journey design, screen-level design and prototyping, and usability/accessibility testing
- Excellent communication and stakeholder management skills
Benefits
- Valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions
- Share Save and Share Incentive Plan
- Access to financial wellbeing and support services
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days
- Market leading Inspiring Families policy, including comprehensive support and paid parental leave
Key Skills
About M&g Plc
Welcome to 10FA India Private Limited. Formerly known as Prudential Global Services Private Limited. We are M&G plc's capability centre based in Mumbai, initially started as a back-office operational support to the UK business unit. However, over the recent years, we have significantly increased the breadth and depth of our capabilities and offerings to keep pace with the changing needs of the Group. These include Digital & Knowledge Services, Finance and Actuarial, Information Technology (IT), Customer Service, Risk and Audit. Our core purpose is to be a strategic partner to M&G plc, enabling growth by delivering change and driving synergies through a highly capable and agile workforce. With our diversified service offerings we provide our people with exciting opportunities to grow personally and professionally. M&G plc is a leading savings and investments business serving around 5.5 million retail customers and more than 800 institutional clients. It’s innovative asset managem
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