Lead UX Designer
Athenahealth 🇺🇸 Austin, Texas, United States of America
The Lead Designer will primarily focus on design execution, identifying and framing complex user-centered problems across clinical and operational workflows, and guiding teams from discovery through delivery. They will also be responsible for design strategy, planning exploratory research, and contributing to product vision artifacts that guide prioritization.
Responsibilities
- Identify and frame complex user-centered problems across clinical and operational workflows
- Lead problem framing and solution development for complex product challenges, guiding teams from discovery through delivery
- Design efficient, safe, and intuitive workflows that support high-stake clinical and operational decision making
- Design and refine complex scheduling workflows that coordinate patients, providers, and operational staff in dynamic healthcare environments
- Create artifacts ranging from early concepts and prototypes to detailed workflow and interaction specifications
- Translate UX concepts into clear workflow and interaction specifications that support spec-driven development
- Use prototypes, research, and experimentation to evaluate the usefulness and usability of product experiences
- Collaborate closely with Product Management and Engineering to ensure delivered features meet design intent and quality standards
- Apply shared design system patterns and collaborate with the design systems team to evolve components when new product needs emerge
- Leverage AI-assisted tools to accelerate research synthesis, design exploration, and prototyping where appropriate
Requirements
- Bachelor's or master's degree in design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines
- 4-6 years of professional experience in product or UX design
- Experience designing complex workflow systems within enterprise or SaaS products
- Strong capability in interaction design, prototyping, and visual communication
- Experience planning and synthesizing insights from user research and usability testing
- Experience collaborating with product and engineering teams within agile development environments
- Ability to translate UX concepts into clear workflows, interaction models, or behavioral specifications
- Experience designing within established design systems and contributing feedback to improve shared components and patterns
- Familiarity with modern design tools and AI-assisted design or research workflows
- Strong verbal and written communication skills
Benefits
- Health and financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Flexible work arrangements
Key Skills
About Athenahealth
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work. Our dedication to creating an exceptiona
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