Product Designer

The role involves leading discovery work to uncover customer problems and translating insights into concepts, wireframes, prototypes, and polished UI designs for card products. Responsibilities also include collaborating closely with Product Managers and Engineers throughout the agile lifecycle and contributing to product strategy.

Responsibilities

• Lead discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design
• Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering
• Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers, and the staff who support them
• Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration
• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process
• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes
• Contribute to evolving our design system for consistency, scalability, and efficiency
• Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions

Requirements

• Proven experience designing digital products end-to-end in cross-functional product teams
• Growth mindset and drive to develop your own capability and the capability of your colleagues
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders
• Strong understanding of human-centred design methodologies and how to apply them pragmatically in a fast-paced agile environment
• Strong collaboration and communication skills
• Excellent interaction and UI design skills, with an eye for detail and craft
• Experience designing for complex systems, services, or platforms, not just isolated features
• Strong understanding of the principles and interaction models required to design responsible, and scalable AI-powered experiences
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens)

Benefits

• You'll work on products that genuinely impact people's lives
• You'll be part of a highly collaborative, customer-first culture
• You'll have ownership and autonomy to shape the product as a key member of a cross-functional team
• We invest in your growth and career development through coaching, learning budgets, and design community support

Key Skills