(USA) Senior UX Designer

The Senior UX Designer will lead end-to-end experience design across digital and in-store touchpoints for Auto Care Centers, driving user discovery, research synthesis, interaction design, prototyping, and usability testing. This role involves partnering cross-functionally to translate complex automotive service workflows into intuitive, trustworthy solutions for customers and associates.

Responsibilities

• Lead user discovery through interviews, surveys, contextual inquiry, and analytics synthesis
• Translate research insights into journey maps, interaction models, and scalable design systems
• Design flows, wireframes, high-fidelity visuals, and interactive prototypes
• Plan and execute usability testing; iterate based on findings
• Influence cross-functional partners and build stakeholder alignment to deliver measurable customer and business outcomes

Requirements

• Expertise in user research, interaction design, visual design, and prototyping
• Strong systems thinking and ability to design across complex service ecosystems
• Experience analyzing qualitative and quantitative data to inform strategy
• Proven ability to influence stakeholders and drive consensus in ambiguous environments
• Fluency in mobile conventions, design systems, usability testing, and scalable UX best practices
• Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits, including medical, vision, and dental coverage
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Key Skills