Specialist CX and UX Designer

The specialist will shape and guide customer and user experience strategies to solve complex problems by creating seamless, user-centered products, driving user satisfaction and engagement. Key duties include collaborating with engineering and stakeholders, ensuring service structure meets customer/employee needs, and leading research initiatives.

Responsibilities

• Shape, design, and guide customer and user experience strategies to solve complex problems
• Combine design thinking with technical skills to build intuitive user-centered products
• Create impactful user experiences
• Drive user satisfaction and engagement
• Collaborate on design with the engineering teams and all relevant stakeholders
• Ensure that services are structured according to the needs, expectations, and behaviors of both customers and employees
• Drive user research and innovation initiatives to create impactful, user-focused experiences
• Translate consolidated feedback and insights into design solutions
• Influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects
• Lead design and engineering teams

Requirements

• Bachelor’s or Advanced Diploma (NQF 7) in UX Design, HCI, Computer Science, Public Administration, or a related field
• 8+ years of experience in UX/UI or CX designs
• At least 3-4 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries
• The ability to identify patterns or connections between situations that are not obviously related
• The ability to formulate new concepts based on information gathered
• Must have the ability to document information pertaining to information systems and or process and operational specifications

Benefits

• Opportunity to make a difference
• Work on complex problems
• Create impactful user experiences
• Drive user satisfaction and engagement

Key Skills