Senior Specialist CX & UX Designer
Sabenza It & Recruitment đżđŚ City of Tshwane Metropolitan Municipality, South Africa
This role involves shaping and guiding customer and user experience strategies to solve complex problems and leading the development of multifaceted business process solutions. The specialist will drive user research, translate insights into strategic design solutions, and influence policies across digital transformation projects.
Responsibilities
- Shape, design, and guide customer and user experience strategies to solve complex problems
- Lead the development of complex, multifaceted business process solutions
- Ensure that services are structured according to the needs, expectations, and behaviors of both customers and employees
- Provide thought leadership in embedding user- and human-centered design principles throughout the organization
- Drive user research and innovation initiatives to create impactful, user-focused experiences
- Translate consolidated feedback and insights into strategic design solutions
- Operate at a strategic level, influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects
- Lead multidisciplinary design and engineering teams
- Process customer and user input is integrated across all business design domains
- Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles
- Establish effective connections between customer experience research and functional design implementation
Requirements
- Honors or Masterâs degree in UX Design, HCI, Computer Science, Public Administration, or a related field
- 8+ years of experience in UX/UI or CX designs
- At least 3-4 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries
- At least 3-4 yearsâ experience in designing end-to-end business process solutions, integrating CX and UX design principles
- Between 3-4 yearsâ experience in leading large complex and multi-facet design projects
- Between 3-4 yearsâ experience overseeing and mentoring cross-functional teams of technical specialists
Benefits
- Opportunity to make a difference
- Work in a large-scale environment
- Lead multidisciplinary teams
- Drive innovation
- Influence strategy
Key Skills
About Sabenza It & Recruitment
Sabenza iT Recruitment is a Level 2 BBBEE company with more than 23 years of expertise in Information Technology recruitment. Our team comprises 20 recruiters dedicated to providing top-notch services in recruiting for sectors such as SAP, IT Developers, and IT Security, among others. Sabenza iT is proud to be a wholly South African-owned company.
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