UX Designer
Sangoma Remote (🇺🇸 Sarasota, Florida, United States of America)
The role involves defining and evolving interaction models, task flows, and usability foundations for Sangoma's phone firmware and device interfaces, focusing on embedded, hardware-constrained products. Responsibilities include creating UX/UI artifacts, collaborating with engineers on implementation, and partnering with Product Management to align design with user needs.
Responsibilities
- Define and evolve the interaction models, task flows, and usability foundations of Sangoma's phone firmware and device interfaces
- Provide UX design for desk phones (embedded, hardware-constrained products) with physical keys, small and/or touch screen displays
- Define task flows and interaction patterns for telephony features such as calling, transfers, conferencing, voicemail, etc.
- Create UX and UI artifacts including user flows, wireframes, and interaction specifications, icons, and graphics
- Produce clear interaction specifications and design documentation to support long development and maintenance cycles
- Collaborate closely with firmware engineers to ensure UX designs are accurately implemented
- Partner with Product Management to align UX decisions with real-world user needs and business priorities
- Identify edge cases, error states, and recovery paths to ensure reliability under real usage conditions
- Contribute to usability testing and incorporate feedback into iterative UX improvements
- Ensure designs/implementations support all corporate and regulatory standards
- Advocate for usability, consistency, and simplicity across Sangoma's device ecosystem
Requirements
- Minimum 3 years of experience (5+ years preferred) in UX and user interface design, product design, or interaction design
- Naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior
- Demonstrated experience designing task-focused, workflow-driven interfaces
- Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention
- Comfortable prioritizing clarity, reliability, and speed of use over visual expressiveness when necessary
- Ability to communicate UX rationale clearly to engineers and non-design stakeholders
- Proficiency with design tools such as Figma, Sketch, or similar
- Experience working in cross-functional Agile product teams
Benefits
- Opportunity to work on a critical role in shaping the user experience of Sangoma's desk phones and telephony devices
- Chance to work with a cross-functional Agile product team
Key Skills
About Sangoma
Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. For more than 40 years, Sangoma has provided secure, reliable, and cost-effective solutions to over 100,000 customers in more than 180 countries. Sangoma is a full-suite partner for all communications needs, offering unified communications, networking, SIP trunking, wholesale voice, and security. Its UC platform is developed fully in-house and available in cloud, hybrid, or on-premises models. Sangoma delivers vertical-specific communications solutions for healthcare, education, hospitality, retail, restaurants, and manufacturing. These services can be bundled, giving organizations one trusted source for voice, data, and connectivity. Channel-driven and powered by the Sangoma Innovation Foundry, the company works with industry experts to develop new solutions that address real-world needs. As the primary developer of Asterisk, the world’s most widely used open-so
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