Product Designer, Services (LUMA)

The role involves owning the vision, strategy, and delivery of service offerings that implement The LUMA System, focusing on expanding and evolving core curriculum, training programs, and resources. This includes designing and launching new services based on client needs to ensure customers realize measurable value from the offerings.

Responsibilities

• Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings
• Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire
• Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences
• Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale
• Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption
• Monitor program performance and participant outcomes, using data to inform iteration and long-term planning

Requirements

• 3+ years of product design experience
• Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods
• Excellent service design and experience design skills
• Proven track record of delivering impactful training or experiential programs from concept through launch
• Strong communication skills and ability to collaborate across multiple disciplines
• Experience operating as a product-fluent designer in a fast-paced, cross-functional team
• Comfort using AI tools to enhance workflows, efficiency, and decision-making

Benefits

• Base salary ranges from $109,000 - $137,000
• Bonus
• Benefits
• Equal Opportunity employer

Key Skills