Staff Product Designer, AI Transformation
Servicenow 🇺🇸 Santa Clara County, California, United States of America
The Staff Product Designer will define and drive experience-led strategies for complex ServiceNow deployments by partnering with customer executives and translating business objectives into cohesive design strategies. This role requires hands-on work creating high-impact artifacts, rapid prototyping to validate concepts, and building trusted partnerships with key stakeholders across customer organizations.
Responsibilities
- Define and drive experience-led strategies across ServiceNow deployments
- Work directly with users, forward-deployed engineers, and architects to shape transformative digital experiences
- Convert complex requirements into functional UI/UX and technical workflows
- Create high-impact artifacts including experience maps, service blueprints, journey maps, and design strategy presentations
- Establish rapid prototyping workflows and validate concepts and de-risk implementation decisions
- Build trusted partnerships with key stakeholders across a portfolio of marquee customers
Requirements
- 8+ years of product design experience
- 5+ years in a customer-facing or consulting capacity
- Portfolio demonstrating end-to-end, user-centered design solutions
- Expert proficiency in Figma and design tooling
- Strong facilitation and presentation skills
- Growth mindset with a track record of strengthening skills through complex, varied assignments
- Ability to travel to customer sites up to 65%
Benefits
- Base pay of $166,500 - $291,400
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan and family leave programs
Key Skills
About Servicenow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
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