The role involves defining user needs through documentation like journey maps and service blueprints, and planning/conducting usability testing to inform design decisions. Responsibilities also include designing and iterating user flows, wireframes, and prototypes while ensuring designs meet accessibility standards.
Responsibilities
- Define and communicate user needs through journey maps, service blueprints, and experience models
- Plan and conduct usability testing and research activities to inform design decisions
- Design and iterate user flows, wireframes, and prototypes at appropriate fidelity
- Translate complex service requirements into clear, accessible user experiences
- Ensure designs meet accessibility standards (WCAG 2.2) and responsive design principles across web, mobile, and desktop
- Collaborate with interaction designers, researchers, and product managers to align on user outcomes
- Contribute to and maintain design documentation grounded in user needs and business requirements
- Support knowledge transfer and design capability building across project teams
- Champion user-centred design principles within multidisciplinary delivery teams
Requirements
- Proficiency in Figma or equivalent design tooling
- Strong portfolio demonstrating end-to-end UX work, including research-led design decisions
- Familiarity with the GOV.UK Design System and GDS service design standards
- Understanding of WCAG 2.2 accessibility standards and inclusive design principles
- Experience working within agile, multidisciplinary delivery teams
- Ability to communicate design rationale clearly to both technical and non-technical stakeholders
- Experience using AI tools to support research synthesis, ideation, or design iteration
Benefits
- Comprehensive benefits package prioritising wellbeing, professional growth, and financial stability
- Quarterly Performance-Related Profit Share Scheme
- Strong Career Progression & mentorship coaching
- Flexible/remote working
- Financial Wellbeing initiatives
- Employee Wellbeing schemes
- Generous holiday allowance
- Educational assistance
- Reward schemes
Key Skills
About Version 1
Version 1 is a leader in AI and digital transformation, partnering strategically with global organisations to transform and adopt technology and drive innovation in a responsible way. With an end-to-end offer designed to address the most difficult challenges faced by customers, and supported by the latest cutting-edge technologies, Version 1 is focused on delivering successful customer outcomes through the power of world-class teams. This pledge is underscored by the key principles of the organisation, a triangle of balanced priorities comprising customer success, empowered people, and a strong organisation. Version 1 is made up of a fast-growing team of 3,200+ people across 4 continents, all innovating differently to drive value through sustainable transformation.
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