UX Researcher, AWS Applied AI Solutions
Amazon 🇺🇸 Sunnyvale, California, United States of America
The UX Researcher will execute end-to-end research across the product development lifecycle, including study design, moderation, analysis, and communication of findings to inform feature and product decisions. This involves conducting tactical and foundational studies like usability tests and interviews to improve adoption, usability, and trust in AI-powered experiences.
Responsibilities
- Execute end-to-end research across the product development lifecycle
- Conduct a range of tactical and foundational studies to help teams understand customer needs and improve the user experience
- Partner with designers, product managers, engineers, and senior researchers to evaluate concepts, prototypes, and live product experiences
- Identify usability issues, unmet customer needs, and opportunities to improve adoption, trust, and overall experience quality
Requirements
- Bachelor's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Have a portfolio demonstrating past work experience and deliverables
- 2+ years of applied research experience
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
- EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
- 401(k) matching, paid time off, and parental leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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