Senior UX researcher
Avenga 🇧🇦 Banja Luka, City of Banja Luka, Bosnia and Herzegovina
The primary responsibility involves planning, conducting, and translating research into actionable product insights to better understand customer needs, validate concepts, and improve user experience across discovery, concept validation, and prototype stages. This role will also design and conduct user research, support strategic initiatives, and establish/improve research processes.
Responsibilities
- Design and conduct user research to better understand customer needs and identify pain points
- Support strategic research initiatives and translate findings into actionable insights for product direction
- Establish and improve research processes across discovery, concept validation, and prototyping stages
- Choose and apply the right qualitative and quantitative research methods based on product questions and goals
- Analyze existing research, identify insight gaps, and define ways to strengthen research quality
- Plan and run usability tests and interviews, including participant recruitment, scheduling, and moderation
- Synthesize research findings into clear, evidence-based recommendations for Product Designers, Product Owners, and stakeholders
- Guide teams in best research practices and advocate for user-centered design across the product development process
Requirements
- 5+ years of experience in User Research
- Strong hands-on experience with qualitative research methods, including interviews, lab studies, expert evaluations, workshops, ethnographic research, and persona development
- Proven experience across the full research lifecycle: planning, execution, analysis, synthesis, storytelling, and presentation
- Practical experience with usability testing, participant recruitment, scheduling, moderation, and research deliverables
- Experience facilitating usability tests and interviews for software products, including remote research
- Experience working closely with product development teams in an Agile environment
- Strong communication, stakeholder management, and collaboration skills, with the ability to clearly articulate user needs and insights
Key Skills
About Avenga
Avenga is an international consultancy and technology solutions partner creating unique solutions that solve complex business and societal challenges. With 6000+ specialists they operate globally and provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development. Avenga serve a wide range of industries, from telco and satellite operators to banking, manufacturing, automotive, mobility, and life sciences - driving their AI-first transformation. Our AI capabilities are embedded across all offerings, enabling organizations to drive intelligent automation, accelerate decision-making, and deliver highly personalized user experiences. Avenga is a part of the technology pillar within the family owned KKCG Group.
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