Principal UX Designer, Amazon Customer Service Technology
Amazon 🇺🇸 Austin, Texas, United States of America
The Principal UX Designer will shape the future of customer service experiences by leading the design of AI-powered tools. This role involves setting strategic direction while actively engaging in hands-on design work.
Responsibilities
- Strategic leadership
- Partner with Principal Engineers and Product leaders from concept to launch
- Drive AI innovation by designing interfaces that leverage generative AI
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Collaborate with and influence product management, engineering, and UX leaders
- Mentor and upskill designers
Requirements
- 12+ years of design experience
- Expertise in designing complex workflows for enterprise or B2B applications
- Proven track record working embedded with engineering teams as a strategic partner from the concept phase
- Proficiency with current web and accessibility standards
- Excellent communication, presentation, interpersonal, and analytical skills
Benefits
- Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave
- Sign-on payments and restricted stock units (RSUs)
- Opportunities for growth and advancement
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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