Lead UX Designer

The Lead UX Designer is responsible for leading the design of intuitive, user-centered digital experiences for customer- and employee-facing products, applying advanced design thinking to translate needs into scalable digital solutions. This role involves partnering with cross-functional teams to deliver high-quality interaction design, creating strategic design artifacts, and mentoring other designers.

Responsibilities

• Partner with Product Managers, Engineers, Data Scientists, and UX Researchers to design intuitive digital experiences for Grainger's customer- and employee-facing products
• Create strategic design artifacts including user journeys, service concepts, and experience frameworks to align stakeholders around future product experiences
• Produce detailed interaction designs including user flows, annotated wireframes, and prototypes that guide product development
• Contribute to and evolve the design system by aligning with existing UI patterns and introducing reusable components and interaction patterns
• Lead multiple design initiatives of varying complexity with minimal direction while ensuring alignment with product strategy and business objectives
• Evaluate existing experiences using user testing, research insights, and behavioral data to identify opportunities for improvement
• Communicate design decisions and rationale effectively to cross-functional teams and stakeholders
• Mentor and collaborate with UX and UI designers to strengthen design quality and consistency across the organization

Requirements

• Bachelor's degree in Human-Centered Design, Human-Computer Interaction (HCI), Product Design, or a related field, or equivalent experience required
• 5+ years of experience designing user experiences within an Agile product team required
• 1+ years Experience designing B2B digital products or enterprise applications preferred
• Strong expertise in UX design principles including information architecture, usability, and accessibility
• Experience designing complex, data-intensive digital applications for responsive web or mobile platforms
• Experience working with and contributing to design systems and reusable UI patterns
• Strong communication, facilitation, and presentation skills with the ability to articulate design rationale and influence stakeholders
• Experience working in lean product development or continuous delivery environments
• Portfolio demonstrating the ability to simplify complex problems and balance user, business, and technical needs

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support your emotional wellbeing
• 18 paid time off (PTO) days annually for full-time employees
• 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Key Skills