The role involves leading design projects across the full Remote Monitoring and Management (RMM) system, encompassing foundational workflows and new AI-enhanced features. Responsibilities include owning the end-to-end design process from research and ideation through prototyping and developer handoff, while ensuring cohesive platform experiences.
Responsibilities
- Leading design projects across the full RMM system, from foundational workflows to AI-enhanced features
- Designing cohesive platform experiences, ensuring AI agents feel like natural extensions of the tools and systems IT pros already use
- Collaborating cross-functionally with PMs, engineers, UX writers, and researchers to define problems and co-create solutions
- Advocating for the user by applying UX best practices, accessibility standards, and data-driven decision-making
- Applying the design system to create consistent, high-quality experiences across the platform
Requirements
- +3 years of experience in product design, ideally in SaaS or complex system environments
- Strong portfolio demonstrating end-to-end design thinking, problem-solving, and craft
- Strong understanding of user-centered design principles and best practices
- Ability to work autonomously, while actively seeking feedback and collaboration
- Experience working with design systems to ensure consistency and scalability across products
- Proficiency in Figma
Benefits
- Ample time to learn from teammates and contemporaries
- Time off to relax and recharge
- Community volunteer days
- Annual budget to support learning and growth
- Company-paid trip
- Lots more
Key Skills
About Atera
Atera is leading the future of IT with the worldâs first patented Autonomous IT platform powered by a digital fleet of self-learning AI agents that transform how IT is done. By cutting up to 40% of routine IT workload, Atera empowers IT teams and MSPs to shift from reactive and routine automation to proactive and preemptive action, delivering 24/7 support with zero downtime. At the core of Ateraâs platform are two powerful AI agents; IT Autopilot is a personal IT tech for every employee that doesnât just assist but decides, acts, and resolves issues instantly and autonomously. AI Copilot is an intelligent IT companion that supports technicians with real-time device diagnostics, smart recommendations, and instant, context-aware actions. Together, they create a tireless digital workforce that adapts to your environment, preempts disruptions, and frees IT teams to focus on what matters most. Ateraâs all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation
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