UX Designer, Device

This role involves owning the end-to-end user experience for a biometric iris-verification ecosystem, covering both the person being scanned and the device operator across physical, digital, audio, and environmental touchpoints. Responsibilities include driving research, concept development, new product introduction, and monitoring in-field device performance for iterative improvements.

Responsibilities

• Defining and evolving the complete experience for participants and operators across all contexts of use
• Designing physical touchpoints, digital touchpoints, and multi-sensory cues
• Planning and conducting user research with participants, operators, and deployment partners
• Translating insights into product requirements, prototypes, service flows, and design guidelines
• Leading UX development from concept through launch for new hardware and software products
• Partnering with engineering and manufacturing teams to ensure intent is preserved through build stages

Requirements

• 7+ years of UX, service design, or multi-modal experience design
• A strong portfolio demonstrating end-to-end systems thinking and multi-touchpoint experience design
• Expertise in designing experiences that blend physical, digital, and sensory inputs
• Hands-on prototyping skills (Figma, motion, audio, physical mockups)
• Ability to lead research, synthesize complex data, and drive alignment across cross-functional teams
• Experience working closely with hardware engineering, ID, firmware, and product teams

Benefits

• Competitive compensation
• Long term incentive package
• Healthcare, dental, vision and mental health benefits
• 401(k) plan and match
• Life insurance
• Flexible time off
• Commuter benefits
• Professional development stipend

Key Skills