Staff Product Designer, Commerce (Acquisition & Conversion)

Lead design strategy and execution for the Acquisition & Pricing area within Commerce, focusing on creating compelling value propositions, optimizing the customer acquisition journey, and defining an experience framework across various touchpoints. Drive horizontal design strategy and partner with cross-functional teams to create cohesive customer experiences.

Responsibilities

• Employ storytelling to present a vision to create a shared understanding of the UX strategy with the broader team
• Apply big-picture thinking to break down ambiguous opportunities into an actionable roadmap
• Drive a human-centered design process for defining and executing features and experiences from concept to launch
• Partner with and clearly communicate design rationale and iterations to partners and stakeholders (Product Design, Content Design, Product Management, Engineering, Research, Merchandising, Operations, and others) – to craft systematic solutions that connect the dots between user needs, data, business goals, and business strategy within the constraints of our technology and timeline
• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience

Requirements

• 10+ years of experience designing user experiences for consumer-facing products across mobile, web and/or TV; Growth, monetization-related experiences are a plus
• An entrepreneurial mindset, with the ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap
• Able to independently organize, break down, and structure complex problems
• Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping; Ability to quickly produce a great range of UX/UI concepts, as well as go deep to identify edge cases
• Demonstrated ability to work on patterns across multiple UI platforms, such as TV, mobile, and web
• Humble, collaborative approach to partnering with PMs, engineers, and business stakeholders to find the best solution together
• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives
• Systems thinker who thinks strategically about how individual business needs can fit into a holistic design system that accommodates requirements across the company
• Deep understanding of user expectations, behavior, and trends around building multi-platform experiences
• Multiple successful product/feature launches that drove meaningful impact to the business
• Experience with A/B testing and using data to inform design decisions
• Figma experience is a must

Benefits

• Comprehensive benefits including: Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off

Key Skills