Senior UX Designer, Public Service Division (PSD)
Public Service Division 🇸🇬 Singapore
The Senior UX Designer will lead the end-to-end UX design process for a career development platform, including framing problems, conducting user research, mapping journeys, and facilitating co-creation workshops. This role also involves advocating for accessibility, partnering with product and engineering teams, contributing to the design system, and mentoring junior designers.
Responsibilities
- Lead the end-to-end UX design process for our career development platform
- Plan and conduct user research (qualitative and quantitative) with public officers to identify career development pain points and opportunities
- Map complex officer career journeys and service blueprints to uncover barriers to professional growth and advancement
- Facilitate co-creation and ideation workshops with public service stakeholders, officers, and your cross-functional team to solve career development challenges
- Communicate your design rationale clearly through visuals, presentations, and storytelling to diverse government stakeholders
Requirements
- 8-10+ years of experience in UX/UI design work with demonstrated leadership in mentoring and capability building
- Experience contributing to at least two shipped products, preferably in complex or high-impact domains
- Prior experience in scale-up environments (e.g., Grab, Lazada, Shopee) or similar fast-growing tech companies is strongly preferred
- Proven track record in 0-to-1 product development with the resilience and drive to build products from ground up
- Proficiency in tools like Figma, Miro, Maze, Google Analytics, Notion, and familiarity with Jira or similar tools
Benefits
- Flexible work arrangements (subject to your job role)
- Market-competitive suite of perks
- Opportunities for learning and development
Key Skills
About Public Service Division
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector. Our mission: Engineering Digital Government, Making Lives Better. Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do. As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
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