The role involves designing and improving end-to-end service and retention journeys by identifying friction points and creating necessary artifacts like wireframes and prototypes for testing. This includes collaborating closely with Product, Engineering, Care, and Research teams while adhering to existing design system constraints.
Responsibilities
- Designing and improving end-to-end service and retention journeys
- Identifying friction points within existing customer flows
- Creating wireframes, journey maps, and prototypes for iterative testing
- Collaborating closely with Product, Engineering, Care and Research
- Designing within existing design system constraints
- Balancing short-term quick wins with longer-term experience improvements
- Presenting work clearly and confidently to stakeholders
Requirements
- Proven experience in UX / Product Design
- Strong journey and systems thinking
- Experience designing complex service flows
- Ability to simplify high-friction or high-emotion interactions
- Confident working under time constraints
- Experience working in cross-functional product teams
- Proficiency in Figma
- Strong communication skills
Benefits
- Flexible hybrid working
- Collaborative office spaces
- Generous holiday package
- Private healthcare
- Competitive pension scheme
- Performance-related bonus opportunities
- Free broadband
- Life event gifts
- Inclusive employee networks
- Salary sacrifice scheme
Key Skills
About Talktalk
Welcome to the bolder, braver, electric green world of TalkTalk. We’ve got an updated look, but it’s not just a fresh coat of paint; it’s a new chapter aimed at delivering a better way to Wi-Fi. Part of our ongoing commitment to place customers at the heart of everything we do. Here at TalkTalk, we believe that diversity fuels innovation and success. We’re not your traditional 9-5. We’re a dynamic, flexible workplace. We only ask for skills, strengths, talents and potential – nothing more. Well, apart from being as excited as we are about where we’re going! Check out our careers site for more info.
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