Senior Product Designer

The Senior Product Designer will lead the design of customer-focused digital experiences across web, mobile, and emerging platforms, translating insights into polished prototypes and cohesive end-to-end journeys. This involves leading research, synthesizing insights, designing complex workflows, and actively contributing to and evolving the design system.

Responsibilities

• Lead generative and evaluative research: user interviews, usability testing, contextual inquiry, concept testing to identify unmet customer needs and validate direction before investment
• Synthesize research into clear insights; frame and shape problems with the Technical Product Manager before solutions are explored, not after
• Build working knowledge of core personas (engineers, procurement buyers, operations managers, suppliers) and use it to ground design decisions in observed behavior, not assumptions
• Design coherent experiences across complex, multi-step workflows: quoting, configuration, ordering, order tracking, supplier interactions
• Produce the right artifacts at the right fidelity: journey maps, service blueprints, flows, wireframes, interactive prototypes, final specs
• Apply accessibility standards (WCAG 2.1 AA) as a baseline expectation, not a post-launch retrofit
• Actively contribute to and evolve the design system
• Use shared patterns, strengthen them through new work, and flag gaps or inconsistencies
• Partner with the Design System team to review component implementation; close the gap between design intent and shipped experience
• Document design decisions and component behavior clearly enough for engineers to implement without ambiguity
• Facilitate design reviews, critique sessions, and design sprints that generate real alignment, not performance of process
• Represent design quality and user needs in cross-functional forums with confidence and evidence
• Mentor mid-level and junior designers through critique, co-working sessions, and honest feedback
• Raise design quality through proactive process improvements, shared design principles, and documentation that outlasts the project
• Stay ahead of how AI-assisted design tools are changing the practice; bring a point of view, not just awareness

Requirements

• Bachelor's Degree (or international equivalent) in Interaction Design, Product Design, Human-Computer Interaction, Cognitive Science, or equivalent practical experience
• 5+ years of relevant experience
• Interaction design depth and understanding of how people navigate complex systems
• Research methods, planning and running of moderated tests, interviews, co-design sessions and concept evaluations
• Systems thinking; designing for patterns, not for pages
• Strong written and verbal communication
• Continuous learning mindset, always eager to acquire new knowledge and skills
• Ability to balance competing priorities and allocate resources effectively
• Figma (UX team uses Figma as its main tool, knowledge should be fluent, not learning)
• Prototyping tools: Figma, Cursor, or equivalent for interaction validation
• Familiarity with design handoff and developer collaboration workflows

Benefits

• Competitive total compensation package
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• PTO + Holiday Pay + Wellness Hours + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program with a 15% discount

Key Skills