Senior Product Designer
Avidxchange, Inc. Remote (đşđ¸ Charlotte, North Carolina, United States of America)
Remote Full-time Senior
The Senior Product Designer will be responsible for shaping end-to-end customer, supplier, and employee experiences by leading discovery, ideation, and cross-functional teams to conceptualize innovative, intuitive, and efficient design solutions. Key duties include uncovering user needs through research, leading system thinking and service design initiatives, and guiding the full design process from discovery through high-fidelity prototyping.
Responsibilities
- Uncover user needs through research, develop insights, and generate design concepts across digital and physical touchpoints
- Lead system thinking and service design initiatives across multiple products, platforms, and service experiences
- Transform customer and business requirements into intuitive, feasible, and compelling product and service solutions
- Guide end-to-end design processes including discovery, research, ideation, flows, wireframes, and high-fidelity prototypes
- Facilitate workshops such as service blueprinting, journey mapping, and story mapping to align business objectives, user needs, and design strategy
- Develop prototypes and mock-ups for new service concepts and test them with users to iterate and improve design solutions
- Collaborate closely with product managers, developers, content designers, researchers, and other designers to ensure cohesive experiences
- Present design rationale, decisions, and inspiration clearly to stakeholders, including senior executives
- Champion cohesion and consistency across the organization by guiding othersâ designs in alignment with the experience strategy and design system
- Lead the practice at the intersection of Product Design and Service Design, sharing expertise to enable and mentor others
- Nurture AvidXchangeâs design culture and principles within your team and across the design practice
Requirements
- 5+ years of experience as a User Experience Designer, Product Designer, Interaction Designer, or similar role
- 5+ years of leading large-scale product design initiatives and mentoring other designers
- 5+ years of planning, designing, facilitating, and synthesizing workshops
- 5+ years of experience creating experience maps, user journeys, service blueprints, interaction models, flows, and wireframes
- Proven ability to deliver high-quality digital products and demonstrate depth of design skill through portfolio or case studies
- Mastery of core design skills in interaction design, information architecture, and user interface design
- Strong experience communicating complex problems clearly and influencing stakeholders
- Proven ability to evaluate the customer and business impact of design decisions
- Bachelorâs degree (or equivalent experience) in Design, HCI, or related field
Benefits
- 18 days PTO
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250
- Hybrid Workplace Flexibility
- Free parking
Key Skills
User Experience Design Product Design Interaction Design Service Design User-Centered Design Workshop facilitation Design concept generation Prototyping User research Design strategy Design systems Communication Influencing stakeholders Design skill Portfolio creation Case studies Interaction design Information architecture User interface design Complex problem communication Stakeholder influence Customer impact evaluation Business impact evaluation Design leadership Mentoring Cross-functional collaboration
About Avidxchange, Inc.
We are a leading provider of accounts payable automation software and payment solutions for mid-market businesses and their suppliers.
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