Senior Product Designer B2B
Edreams 🇪🇸 Barcelona, Catalonia, Spain
The role involves crafting intuitive solutions for complex end-to-end processes, focusing on reducing cognitive load for agents and friction for customers in support and retention ecosystems. Responsibilities include leveraging research, designing with business impact, and leading the design of Voice AI and Chatbot flows.
Responsibilities
- Designing for Complexity & Efficiency
- Agent and Customer Experience (AX & CX) Excellence
- Leveraging Research and Insights
- Designing with Business Impact
- Systems Thinking & Service Design
- Conversational AI & VUI
- Visualizing Logic
- Delivering Technical Specs
- Strategic Stakeholder Management
Requirements
- 5+ years of experience in Product Design
- Experience in B2B, SaaS, or complex systems
- Service Design Mastery
- Systems Thinking
- Logic & Flows
- AI Curiosity
- Data-Informed
- Experience working with existing component libraries and design systems
Benefits
- Rewarding compensation package
- Prime Plus membership
- Competitive salary and benefits package
- Flexible benefits
- Performance-based bonuses
- Birthday day off
- Discounts and partnerships
- Relocation support
- Continuous learning opportunities
- Hybrid home-office model
- Free fruit, coffee, and tea at the office
Key Skills
About Edreams
eDreams ODIGEO is the world’s leading travel subscription platform. It pioneered Prime, the first and largest travel subscription programme, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs including hotels, rail, flights, dynamic packages, and car rental, among others compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a hyper-personalised service to its members. Listed on the Spanish Stock Market, the Company operates in 44 markets through its renowned brands eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo to deliver a smarter, hyper-personalised, and comprehensive travel experience globally.
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