Product Designer - Colleague Experience

The role involves creating high-quality, user-focused experiences through wireframes, UI designs, and visuals, while collaborating directly with customers and colleagues in stores to gather real-world insights. Responsibilities also include refining designs using research and testing, working with product teams, leading design sessions, and shaping the design system.

Responsibilities

• Create everything from wireframes and UI designs to animations and brand visuals—bringing ideas to life with high-quality, user-focused experiences
• Spend time in stores to collaborate directly with customers and colleagues - observing workflows, gathering real-world insights, and co‑creating solutions that truly support their day‑to‑day needs
• Turn insights into action by using research, testing, and analytics to refine and improve designs
• Work hand-in-hand with product, engineering, and research teams to deliver human-centric solutions that make a real impact

Requirements

• Love collaborating and finding creative ways to work with teammates
• Have designed for both web and native apps and know the patterns, languages, and technologies that make them shine
• Are passionate about human-centric design, and your portfolio shows how you understand people and solve real problems
• Balance big ideas with practicality—seeing how concepts meet commercial goals and fit within technical limits
• Seek out feedback, learn fast, and turn insights into better work every time

Benefits

• 20% colleague discount across all M&S products and many of our third-party brands
• Competitive holiday entitlement with the potential to buy extra holiday days
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
• A generous Defined Contribution Pension Scheme and Life Assurance
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills

Key Skills