Senior Product Designer

The role involves designing end-to-end user experiences for key Dynamics 365 Customer Service features, translating requirements into flows, wireframes, and high-fidelity designs, while ensuring usability and consistency. Collaboration with cross-functional teams is required to define solutions, incorporate feedback, and contribute to evolving design standards within the ecosystem.

Responsibilities

• Design end-to-end user experiences for key Dynamics 365 Customer Service features and workflows
• Translate product requirements, user needs, and research insights into clear interaction flows, wireframes, prototypes, and high-fidelity designs
• Ensure usability, accessibility, and consistency across features
• Partner closely with product managers, engineering, and research to define requirements and shape solutions
• Participate in design reviews and effectively communicate design rationale, trade-offs, and user insights
• Incorporate feedback from stakeholders and customers while maintaining design quality and user-centered principles

Requirements

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
• Working Experience at the intersection of design, AI, and systems thinking
• Knowledge in ML, AI, Model behavior and building prototypes using natural language is preferred

Benefits

• Opportunity to work on a wide range of projects
• Collaborative and dynamic work environment
• Professional growth opportunities
• Access to cutting-edge AI technologies and tools

Key Skills