Lead Product Designer – Design Partner Program

The Lead Product Designer will be responsible for leading the Design Partner Program end-to-end, engaging customers in intensive co-design projects through research, prototyping, and workshop facilitation. This role also involves developing design frameworks and best practices to drive continuous improvement in product and experience design processes.

Responsibilities

• Lead Design Partnership Program projects end-to-end, by working closely with customers & partners to conduct qualitative research, rapid prototyping, and workshop facilitation
• Develop and implement design frameworks, methodologies, and best practices to drive continuous improvement in product and experience design processes and outcomes
• Create overall structure and materials for Co-design workshops, courses & frameworks
• Bring an outside-in perspective, incorporating industry trends, best practices, and customer insights into our product design processes
• Generate high-quality design artifacts that communicate product strategies and solutions effectively
• Lead research studies and end-to-end design projects, ensuring alignment with business and user needs
• Conduct user research with customers, partners, and internal stakeholders to gather insights and inform design decisions
• Create wireframes, prototypes, and high-quality design artifacts to test and validate ideas, iterating based on feedback and insights
• Understand and map complex user journeys, user flows, service blueprints, identifying pain points and opportunities for improvement
• Conduct design thinking workshops with clients, partners, and internal teams to drive innovation and problem-solving
• Mentor teams on product design methodologies, user research, and customer experience principles
• Act as an evangelist for design thinking, fostering a human-centered design culture within the organization

Requirements

• Bachelor's or master's degree in User experience Design, Service design, Human-Computer Interaction, Psychology, or a related field
• Strong portfolio showcasing facilitation skills & human-centric design thinking
• Experience conducting design thinking workshops and mentoring teams
• Strong analytical skills and the ability to translate research findings into actionable product improvements
• Experience working with complex enterprise software or fintech solutions is a plus
• Excellent communication skills and the ability to present and justify design decisions
• Proficiency & Certification in design thinking methodologies, service principles, and innovation frameworks (e.g., IDEO, Stanford design school, Design Council)

Benefits

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leaves: 2 weeks of paid leave each year for study or personal development

Key Skills