UX Designer, Amazon Customer Service
Amazon 🇺🇸 Seattle, Washington, United States of America
The role involves applying user-centered design skills and business knowledge to translate concepts into design solutions that enhance the overall customer service experience. Responsibilities include collaborating with partners, research, product owners, and engineers to deliver strategic design experiences based on customer needs.
Responsibilities
- Bringing user-centered design skills and business knowledge to translate conceptual ideas into design solutions that improve the overall customer service experience
- Working with key partners, research, product owners, and engineers to understand the customer needs and deliver strategic design experiences
- Assessing trade-offs and adapting solutions to meet the needs of multiple stakeholders
- Ensuring that design solutions consider customer and associate feedback, metrics, and usability findings
- Contributing to the studio’s best practices for UX design while continually advocating for design thinking, process, and craft throughout our organization
Requirements
- 4+ years of design experience
- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience working in a collaborative team and working directly with developers for implementation of designs
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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