Product Designer - Denní bankovnictví pro firemní klienty
Erstegro01p2 🇨🇿 Prague, Hlavní město Praha, Czech Republic
The role involves researching user needs, conducting user research, and translating findings into concrete designs for corporate account services, including mapping customer journeys and service blueprints. Responsibilities also include seeking opportunities for simplification, digitalization, and automation, measuring change impacts, and collaborating with product and engineering teams on implementation.
Responsibilities
- Research user needs and behaviors
- Conduct user research and translate findings into concrete designs
- Design complete customer journeys and service processes
- Identify opportunities for simplification, digitalization, and automation
- Create service blueprints and process maps
- Measure the impact of changes and continuously improve existing solutions
Requirements
- Proven experience in product design
- Ability to work with research, synthesis of knowledge, and design solutions
- Process-oriented thinking and ability to explain complex things simply
- Strong communication skills
- Pragmatic approach and focus on impact and results
Benefits
- Real influence on the development of daily banking for corporate clients
- Space for independence, growth, and professional development
- Hybrid working model
- Up to 42 days off (vacation, sick leave, and extra days off)
- Wide range of benefits, including Cafeterie, meal vouchers, pension contributions, and discounted banking products
Key Skills
About Erstegro01p2
Banking Engineers – that’s what we are at Erste Digital: With more than 2,300 IT experts and enthusiasts, we are the digital muscle and heart of Erste Group, We drive the realization of Erste Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region. We are Erste Digital. We are #digitaltotheheart
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