Staff Product Designer
Freshworks đŽđł Bengaluru, Bangalore North, India
This role involves designing intelligent, human-centered experiences powered by the Freshworks AI platform across customer service, IT, sales, and marketing products. The designer will shape user interaction with AI, contributing to UX strategy for both AI infrastructure and product-specific use cases like chatbots and generative assistance.
Responsibilities
- Contribute to a cohesive UX strategy for AI across Freshworks platforms and products
- Partner with Product and Engineering to embed user-centered design into core AI capabilities
- Deliver end-to-end user experiences for platform-level AI tools, helping internal teams and external customers adopt and configure AI capabilities with confidence
- Translate complex AI concepts into clear, usable interfaces, in close collaboration with platform product teams
- Champion user control, explainability, and inclusivity, and use rapid prototyping and testing to continuously refine how users perceive and interact with AI
Requirements
- 7+ years of experience in product design, ideally in B2B SaaS or enterprise software environments
- AI/ML product experience, with a portfolio demonstrating meaningful hands-on experience designing and shipping AI-powered products
- Proven ability to work effectively across product, engineering, and design teams and communicate design decisions clearly to stakeholders
- Solid understanding of AI/ML fundamentals, enabling effective partnership with engineering and data science teams
- Bachelor's or Master's degree in Design, HCI, Cognitive Science, Computer Science, or a related field
Key Skills
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworksâ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
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