Staff Product Designer - Expert Experience (f/m/d)*
Parloa 🇩🇪 Berlin, Germany
The Staff Product Designer will translate the design vision into execution for expert-facing workflows like AI agent setup and configuration tools, ensuring clarity and usability. This role involves partnering with cross-functional teams to balance depth and usability while leading UX strategy within the product area.
Responsibilities
- Translate the design vision into your product team’s execution, ensuring clarity and usability across expert-facing workflows
- Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact
- Balance depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users
Requirements
- 8+ years of experience in product design with a proven track record in complex domains, including two years in a lead capacity
- Experience designing with AI tools as part of your workflow
- Ability to design for configuration-heavy, expert-facing tools, balancing flexibility with clarity and efficiency
Benefits
- Competitive compensation and equity package
- Flexible working hours, 28 vacation days, and workation opportunities
- Access to a training and development budget for continuous professional growth
- Regular team events, game nights, and other social activities
Key Skills
About Parloa
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
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