Senior Product Designer - Knowledge AI

The Senior Product Designer will design and build the future for Zendesk Knowledge, partnering with product and engineering teams to research and develop new platform capabilities. This involves designing interaction models, flows, and mockups while presenting solutions to stakeholders and incorporating feedback.

Responsibilities

• Design and build the future for Zendesk Knowledge, the smart knowledge platform for better self-service and empowered agents & AI
• Partner with product and engineering teams to research and develop new Knowledge platform capabilities for customers
• Work across cross-functional teams, partnering with product managers, engineers, researchers, and content strategists on developing designs from ideas to execution
• Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimize how customers interact with products
• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle

Requirements

• 5+ years of professional experience in designing consumer or business SaaS applications
• 2+ years of professional experience in designing Content Management Software or Integration Systems
• Prior experience with designing LLM integrations and AI feature workflows

Benefits

• Ownership of projects
• Flexible working hours and hybrid work environment
• Opportunity to learn and grow with a hardworking and passionate team

Key Skills