Senior UX Researcher & Designer

The role involves collaborating with an agile R&D team to define, design, and test product features, focusing on creating valuable and delightful user experiences. Responsibilities include conducting user research, streamlining workflows, creating design artifacts like wireframes, and ensuring design intent is met throughout development.

Responsibilities

• Identify and frame user-centered problems effectively
• Conduct user research techniques such as contextual inquiry with actual end users, workflow/task analysis, and information architecture design
• Streamline AS-IS workflows within products or SaaS applications to improve navigation and usability
• Create wireframes and mock-ups to visualize concepts and facilitate usability testing with end users
• Collaborate with product, analytics, and engineering teams throughout planning, design, and development to ensure design intent is met
• Present design concepts and rationale to stakeholders, gather feedback, and incorporate it into iterations

Requirements

• Bachelor’s or Master’s degree in Business Administration, Interaction Design, Computer Science, or related disciplines
• 1–2 years of relevant experience in B2E or B2B application user research and design
• Experience articulating user needs and pain points to arrive at a value proposition
• Familiarity with the AIDLC process for design, development, and delivery of software
• Strong verbal and written communication skills
• Ability to articulate the success of past design engagements
• Portfolio requirement: Include 1–2 case studies focused on complex workflows or dashboards, with outcomes and metrics

Benefits

• Health and financial benefits
• Perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces
• Flexibility and work-life balance
• Opportunities for learning and development
• Diverse and inclusive work environment

Key Skills