The primary duties involve promoting brand image, utilizing sales techniques to maximize revenue and guest loyalty, and encouraging sales presentations or tours for potential owners. Additionally, the role requires answering guest questions, relaying messages accurately, and adhering strictly to all company policies and professional standards.
Responsibilities
- Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Explain details and requirements related to attending a sales presentation to potential owners
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets)
- Answer guest questions about property facilities/services
- Receive, record, and relay messages accurately, completely, and legibly
Requirements
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
- License or Certification: None
Benefits
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Working with a leading global hospitality company
Key Skills
Sales and marketing skills Excellent communication and interpersonal skills Ability to work with guests and other team members to provide a high level of service Knowledge of Marriott International's brand and services Ability to recognize opportunities to up-sell and sell enhancements Time management and organization skills Attention to detail and ability to accurately record and relay messages
About Marriott
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
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