Lead UX Designer
Global Relay đ¨đŚ Vancouver, British Columbia, Canada
The Lead UX Designer will drive the design of AI-powered experiences across the Archiving platform by leading through expertise and execution, turning ambiguous problem spaces into clear, intuitive user experiences. Responsibilities include executing UX design from discovery through delivery, designing end-to-end solutions for complex enterprise workflows, and representing the user perspective in technical discussions.
Responsibilities
- Lead and execute UX design for AI-driven features from discovery through delivery
- Work directly in the detailsâuser flows, wireframes, prototypes, interaction models, and final design specifications
- Turn ambiguity into clarity by defining problem statements, opportunities, and user journey
- Design for enterprise-grade complexity, including multi-role workflows, large data sets, and regulatory constraints
- Create clear, implementation-ready documentation for engineering teams
- Represent the user perspective in product and technical discussions, advocating for transparency, trust, and intuitive AI behavior
- Collaborate tightly with cross-functional teams, building alignment across product, engineering, and compliance
Requirements
- 10+ years of UX or interaction design experience, with several years operating at a senior or lead level
- Comfortable working on complex, ambiguous projects
- Excellent presenter, who can quickly grasp new concepts, and is capable of working autonomously with minimal support
- Expert in end-to-end design, from insight gathering to high-fidelity solutions and usability validation
- Proven experience with complex enterprise or B2B products, especially involving multi-step workflows and data-heavy environments
- Skilled at leading cross-functional work through influence, clarity, and strong communication
- Comfortable designing for AI, including user control, uncertainty, and humanâAI collaboration
- Exceptional communicator, able to articulate design decisions and align stakeholders
Benefits
- Competitive compensation and benefits
- Comprehensive extended health benefits program
- Virtual healthcare and wellness allowance
- Annual allotted vacation days
- Paid sick days
- Maternity/parental enhancement program
- Bonus
- RRSP contribution matching program
- Subsidized meal program
Key Skills
About Global Relay
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relayâs integrated compliance solutions enable regulated organizations to meet collaboration, privacy, and security requirements.
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