Senior Staff Product Designer (AI Experience)
Freshworks đŽđł Bengaluru, Bangalore North, India
This individual contributor role will lead the design for intelligent, human-centered experiences powered by the Freshworks AI platform across customer service, IT, sales, and marketing products. Responsibilities include defining the UX strategy for AI infrastructure and product-specific use cases while driving design quality and consistency.
Responsibilities
- Strategic Execution: Adhere and contribute to a cohesive UX strategy for AI across the Freshworks platform and products
- Partner with Product and Engineering: Embed scalable, user-centered design into foundational AI capabilities
- Drive Design Quality and Consistency: Across AI use cases in multiple products
- Ensure AI User Experiences Reflect Responsible Design Principles: Supporting transparency, fairness, and usability
- Design for the AI Platform: Shape End-to-End User Experiences for platform-level AI tools
Requirements
- 10+ years of experience in product design, ideally in B2B SaaS or enterprise software environments
- AI/ML product experience: A mandatory requirement, with a portfolio that showcases significant leadership and hands-on experience in designing, shipping, and iterating on AI-powered products
- Strategic acumen: Demonstrated ability to think strategically and make connections across products and teams
- Technical fluency: A strong understanding of the fundamentals of AI/ML, including its possibilities and limitations
- Education: Bachelorâs or Masterâs degree in Design, HCI, Cognitive Science, Computer Science, or a related field
Key Skills
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworksâ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
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