This role involves championing users through all phases of the product management cycle, from problem framing to solution delivery, by conducting research and collaborating with stakeholders, designers, and developers. Responsibilities include advocating for customers, applying research techniques, creating design artifacts like wireframes, and communicating solutions within an agile environment.
Responsibilities
- Advocating for customers by gaining a deep understanding of their work and the challenges they face
- Conducting research to understand customersâ problems
- Collaborating with stakeholders and product management to come up with approaches that work
- Applying research techniques to address problems
- Concepting, prototyping, validating, fine-tuning, and presenting design solutions
- Communicating solutions to developers in an agile software development environment
Requirements
- 6+ yearsâ experience doing user experience design for web, desktop or mobile applications
- A portfolio showing UX process and how it resulted in products that people love
- Experience with a range of tools and the willingness to adopt to new tools as needed
- Excellent verbal and written communication skills
Benefits
- Opportunity to work with a diverse team
- Mentoring, coaching, and support for career goals
- Competitive compensation and benefits
Key Skills
About Global Relay
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relayâs integrated compliance solutions enable regulated organizations to meet collaboration, privacy, and security requirements.
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