The Senior Product Designer will own and drive the end-to-end design of complex projects across Atera's Remote Monitoring and Management (RMM) system, focusing on foundational workflows and new AI-enhanced features like IT Autopilot and Copilot. This role involves leading comprehensive user research, creating strategic vision artifacts, and actively mentoring other designers to improve team efficiency.
Responsibilities
- Own and drive complex projects across the full RMM system, from foundational workflows to AI-enhanced features
- Create high-fidelity strategic vision artifacts that inspire stakeholders and translate business strategy into tangible product directions
- Lead comprehensive user research and Jobs-to-be-Done analysis at a product-wide level, identifying strategic opportunities that influence the company's business trajectory
- Collaborate with PMs, engineers, UX writers, and researchers to define problems and co-create solutions
Requirements
- 5+ Years of Experience in product design, ideally within SaaS or complex system environments
- Efficiency & Multi-Project Leadership: Highly efficient in time management and capable of supporting multiple teams simultaneously
- High Craft Skills: Exceptional attention to detail and proven ability to deliver highly polished, high-fidelity design artifacts
- Strategic Problem Solving: Ability to work autonomously on projects with high ambiguity, proactively identifying systemic risks and proposing solutions with minimal guidance
Benefits
- Ample time to learn from your teammates and contemporaries
- Time off to relax and recharge
- Community volunteer days
- An annual budget to support your learning & growth
- A company-paid trip
Key Skills
About Atera
Atera is leading the future of IT with the worldâs first patented Autonomous IT platform powered by a digital fleet of self-learning AI agents that transform how IT is done. By cutting up to 40% of routine IT workload, Atera empowers IT teams and MSPs to shift from reactive and routine automation to proactive and preemptive action, delivering 24/7 support with zero downtime. At the core of Ateraâs platform are two powerful AI agents; IT Autopilot is a personal IT tech for every employee that doesnât just assist but decides, acts, and resolves issues instantly and autonomously. AI Copilot is an intelligent IT companion that supports technicians with real-time device diagnostics, smart recommendations, and instant, context-aware actions. Together, they create a tireless digital workforce that adapts to your environment, preempts disruptions, and frees IT teams to focus on what matters most. Ateraâs all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation
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