Senior Product Designer
Smartnumbers 🇬🇧 London, City of London, United Kingdom
This designer will own the entire design function, including user research, interaction design, prototyping, design system management, and facilitation, working closely with Product Managers and engineering teams on fraud prevention and new products. Success involves shipping features with user validation, maintaining high design quality across the portfolio, and improving product decisions through design thinking and research.
Responsibilities
- Own the entire design function at Smartnumbers: user research, interaction design, prototyping, design system, and facilitation
- Work as a close partner to two Product Managers and their engineering teams across fraud prevention and upcoming new products
- Conduct user research, usability testing, and user interviews to inform design decisions
- Design and deliver user-centered design solutions that meet customer needs and business goals
- Collaborate with cross-functional stakeholders to drive outcomes and deliver design solutions
- Create and facilitate workshops to drive design decisions and outcomes
Requirements
- Circa 5 to 8 years of product design experience in B2B SaaS or enterprise software environments
- Strong user research skills: interview design, usability testing, synthesis, and problem framing
- Confident and proactive communicating directly with enterprise customers without needing support
- Expert in interaction and visual design: clarifying data, indicating relationships, and hinting at behaviour using colour, style, iconography, typography, and visual hierarchy
- Proficient in Figma (or equivalent) for wireframing, prototyping, high-fidelity mockups, and engineering handoff
Benefits
- Competitive salary of circa £70k per annum
- Comprehensive benefits package, including hybrid working style, family friendly benefits, health insurance, and pension scheme
- Opportunities for professional growth and development, including weekly self-development time and a holistic wellbeing support plan
Key Skills
About Smartnumbers
We help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. Our cloud-based AI-powered platform - Smartnumbers Protect - analyses call signalling data, caller behaviour and data on known fraudsters shared by our customers to assign a risk rating to incoming calls. This helps contact centres prevent downstream fraud and improve customer experience for genuine callers. Through the Smartnumbers Consortium, our community of customers and partners share intelligence in real time on the fraudsters they know. Organisations are also able to connect and collaborate through Smartnumbers Consortium events.
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