Senior Product Designer (Consumer)

The Senior Product Designer will drive strategic discovery and research to understand consumer needs, leading the design strategy and execution for complex, high-impact features from problem framing to final delivery. They will partner closely with cross-functional teams to test hypotheses and shape product direction while advocating for design excellence and inclusivity.

Responsibilities

• Conduct strategic discovery and research to understand consumer needs and opportunities, ensuring users are at the forefront of every solution.
• Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing to final delivery.
• Prototype high-quality user journeys and product experiences that raise the standard of design excellence and set benchmarks for quality within the product.
• Partner closely with Product Managers, Engineers, Data Analysts, Data Scientists, Content Designers, and Researchers, using your influence to help shape product strategy.
• Collaborate with a cross-functional team to test hypotheses across Trustpilot’s consumer web and iOS platforms.
• Clearly articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level.
• Identify opportunities to improve processes and bring them to the team’s attention.
• Advocate for accessibility and inclusivity, ensuring all designs support diverse user groups effectively.

Requirements

• Previous experience designing for high traffic digital products, with a strong understanding of shifting consumer mindsets and challenges.
• A solid portfolio showcasing strong Product Design, discovery and UX research skills, as well as an in-depth knowledge of UX design processes.
• Evidence of design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling, with the ability to articulate design decisions and influence stakeholders at all levels.
• Proficiency with Figma and other industry-standard design and prototyping tools.
• Familiarity with front-end implementation practices and experience collaborating with Engineers, as well as Product Managers.

Benefits

• A range of flexible working options to dedicate time to what matters to you - ideally 1 x day/week in your local office
• Competitive compensation package + bonus
• Restricted Stock Units
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Key Skills