UX Designer II, RBS Brand Experience (BX)
Amazon 🇮🇳 Bengaluru, Bangalore North, India
This role involves leading comprehensive user research initiatives, planning discovery sessions, and synthesizing findings to drive product strategy and design direction for scalable solutions. Key duties include leading the end-to-end delivery of simplified solutions, handling complex problems, and presenting narratives to leadership to drive focus and outcomes.
Responsibilities
- Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions
- Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors
- Synthesize research findings into actionable insights that drive product strategy and design direction
- Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach
- Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome
- Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels
- Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes
- Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact
- Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined
- Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies
Requirements
- 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role
- An online portfolio or samples of work demonstrating experience creating great user-centered design solutions
- Communication and collaboration skills with proven experience partnering with developers to implement designs
- Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries
- Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques
- Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio
- Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity
- 5+ years of design experience
- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Have an available online portfolio
- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
Benefits
- Inclusive culture that empowers Amazonians to deliver the best results for our customers
- Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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