FBS - Sr UX Designer

This role drives strategic design by deeply understanding current user experiences, identifying opportunities, and envisioning future-state solutions across omni-channel experiences. Key duties include leading design creation, collaborating with stakeholders, contributing to design systems, and mentoring team members.

Responsibilities

• Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
• Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviors, motivations, and pain points.
• Collaborates with Journey Owners and research teams to define target audiences and goals.
• Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
• Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.
• Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
• Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality.
• Develops clear documentation and specifications to enable seamless implementation and guide development processes.
• Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.
• Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions.
• Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
• Keeps stakeholders informed on goals, expectations, and timelines throughout the design process.
• Leads meetings effectively and presents with polish, using advanced storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.
• Conducts post-launch design evaluations to assess effectiveness of the design work, identify usability issues, recommend refinements, and measure impact.
• Accepts and incorporates feedback to improve performance and work quality while knowing when to change direction or stay the course.
• Seeks out opportunities to advance design skills by staying informed on trends, tools, and best practices in user experience.
• Actively explores and appropriately integrates AI tools into the design workflow.
• Mentors less experienced team members to develop skills while providing feedback they seek and value.

Requirements

• Minimum three years of experience required in user experience (UX) design, product design, or related field.
• Bachelor's degree preferred
• Tools: Figma, Mural/Miro, Rally/Jira, Office Suite
• Deep understanding of UX principles, usability, and product design.
• Familiarity with customer journey mapping and service blueprinting.
• Strong communication and facilitation skills; able to present ideas clearly and confidently.
• Effective collaboration and conflict resolution abilities.
• Excellent time management and project prioritization skills.
• Experience with agile methodologies and product management practices.
• Basic knowledge of front-end development concepts.
• Strong storytelling and presentation capabilities.

Benefits

• Competitive compensation and benefits package
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Key Skills