The UX Designer will craft digital experiences across App, Web, and in-cab touchpoints by applying systematic design strategies, focusing on identifying and solving customer needs through human-centered design principles. Duties include supporting product vision via user research, using metrics-driven design thinking for improvements, partnering with cross-functional teams, and promoting a consistent UX across all product offerings.
Responsibilities
- Supporting the product managers in the development of product vision by conducting user research and prioritising our customers pain points
- Use metrics driven design thinking to look at our current user patterns and identify areas for product improvements and potential new offering
- Understand EROADās customers and their needs
- Use suitable user research techniques e.g. user interviews, on site observation, surveys and evaluate user feedback
- Partner with the UX team to develop customer centred user journeys
- Work with Product Managers and cross functional teams to identify possible design solutions through workshops and collaborative design sessions
- Engage in day-to-day activities with the Engineering Teams
- Promote human centred design and a consistent UX across all of EROAD product offerings
- Evolving and evangelizing our design system
- Transform complex design challenges into easy-to-use, delightful experiences
Requirements
- Extensive experience designing across digital platforms/technologies (responsive web, app, etc.) in large organisations or at scale
- Ability to create UX documentation (transaction flows, scenarios, wireframes, navigation models, prototypes, user interaction specifications) to communicate concepts and designs to the teams
- 4+ years of design experience with a focus in digital
- Previous experience with presentation of ideas and proposals
Benefits
- Competitive salary and benefits
- Excellent career development opportunities
- Fun, fast-paced work environment
- Comprehensive leadership development programs
- Fully paid medical insurance
- Peer-to-peer recognition frameworks
- Regular check-ins on culture, ways of working and Employee Experience
Key Skills
About Eroad
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency. Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements. Core Solutions - Electronic Logging Devices (ELD): Streamlined compliance and driver management - Safety Management: Advanced driver safety monitoring and coaching tools - Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo - Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring - Regulatory Compliance Tools:
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