Senior Lead Product Designer, Operations
Monzo Remote (đŹđ§ London, United Kingdom)
Remote $110,000 - $125,000 Full-time Senior
The Senior Lead Product Designer will embed the long-term design vision for support experiences, leading large, end-to-end design initiatives across ambiguous problem spaces involving AI, internal tooling, and operational workflows. They will also coach other designers, raise the bar for design craft, and partner with leaders to define and execute product strategies.
Responsibilities
- Embedding the long-term design vision for support experiences at Monzo, shaping how customer-facing journeys, internal systems, and human service connect into one coherent ecosystem
- Leading large, end-to-end design initiatives across ambiguous problem spaces, spanning AI-enabled help experiences, internal tooling, and operational workflows
- Designing with a service mindset, understanding what happens beyond the interface and shaping the real-world impact of your design decisions
- Designing across touchpoints; from the app, to the phone, to human support
Requirements
- Expertise in a specific design discipline and strong foundational skills across all areas of product design
- Experience working on complex service ecosystems, where digital products connect to real-world operations, people, or logistics
- Passion for improving how humans and technology work together, creating experiences that feel seamless to customers and empowering to the teams delivering support
- Proven track record of delivering high-impact design work that drives customer outcomes, influences company metrics, and achieves commercial goals
- Excellent visual, UI and interaction skills, and the ability to think through complex interaction design
- Strategic thinker who can shape product direction across multiple areas and translate organisational goals into clear, actionable plans
Benefits
- Salary: ÂŁ110,000 - ÂŁ125,000
- Weâll help you relocate to the UK
- We can sponsor your visa
- This role can be based in our London office, but we're open to distributed working within the UK
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
- Learning budget: ÂŁ1,000 each year to use on books, training courses and conferences
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup
Key Skills
Product Design Service Design User Experience User Interface Interaction Design Visual Design Design Systems Design Thinking Agile Scrum AI Automation Complex Problem-solving Communication Collaboration Leadership Mentoring Cross-functional Collaboration Data Analysis Data Visualization UX Design UI Design Human-centered Design Empathy Creativity Problem-solving Critical Thinking Time Management Organization Adaptability Flexibility
About Monzo
corporate content never felt like Monzo.
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