This role involves leading and executing mixed-methods UX research programs across member, broker, client, and employee experiences, while mentoring junior researchers. The Lead synthesizes and presents actionable insights using experience metrics like KDA to inform product and experience decisions.
Responsibilities
- Leads and contributes to UXR programs, exploratory and evaluative studies, and journey-level understanding of users
- Guides and executes complex research activities, including IDIs, surveys, JTBD interviews, co-design sessions, concept testing, and usability studies
- Acts as a player/coach, mentoring junior UX Researchers while remaining actively engaged in tactical research
- Synthesizes and presents UX and CX insights, experience trends, and key drivers to stakeholders
- Maintains and evolves research programs and experience measurement systems
Requirements
- Bachelor's degree in marketing, business management, design strategy, or equivalent
- 8-10 years of demonstrated UX or research experience
- Proven experience leading, mentoring, and developing other researchers
- Experience planning, executing, and overseeing multi-study research programs using mixed-methods approaches
- Experience presenting findings and influencing cross-functional teams
Benefits
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, with 100% premium paid for HDHP
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance with 100% premium paid
- 401(k) with employer match up to 3.5%
- Community Service Day
- 10 company holidays
- Reimbursements for high-speed internet
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave
- Pet insurance
- Robust mental health benefit and EAP service
Key Skills
About Rxbenefits, Inc.
Birmingham, AL-based RxBenefits is the industry’s first and leading pharmacy benefits optimizer (PBO). We are committed to making prescription drugs more affordable for all Americans and the companies that employ them. With an innovative marketplace of best-in-class PBM and specialty cost containment solutions, RxBenefits fosters competition to secure the most effective and cost-efficient benefits for our clients. We empower organizations with actionable, data-driven insights that provide clarity, control, and the confidence to make informed decisions. Our approach is financially aligned with our clients, and we advocate on their behalf so they can choose the pharmacy benefits solutions that meet their unique plan goals. We are the stewards of our clients’ plans. We ensure their success – from the start and for the long-term – by enabling enhanced decision making based on their plan’s unique economics, offering ongoing monitoring and optimization recommendations that helps them s
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