Designer sénior d'expérience utilisateur/Senior UX Designer
Goto Remote (🇨🇦 Ottawa, Ontario, Canada)
The Senior UX Designer will collaborate closely with product and engineering partners to drive end-to-end user experiences by creating various design deliverables, including wireframes and journey maps. They will also leverage user feedback and cutting-edge AI tools to inform design decisions and shape the strategic direction of the product.
Responsibilities
- Collaborate closely with development and product management partners, as well as key stakeholders across the portfolio
- Design complete experiences by creating low-fidelity mockups, high-fidelity design elements, journey maps, and detailed service plans
- Own client outcomes and develop a comprehensive, integrated vision of the user experience
- Facilitate design reviews, critiques, and workshops to ensure harmonious collaboration between stakeholders
- Leverage user feedback and data to inform design decisions, collaborating with product management to define strategic direction
- Develop design concepts and solutions based on user needs, product vision, and technological capabilities
- Utilize cutting-edge AI tools and maintain a curious mindset to experiment and develop innovative, user-centered design solutions
Requirements
- Minimum 5 years of relevant experience in the industry, leading software service product design
- Ability to create design deliverables for the entire user experience, including initial design visions and concepts, workflow, mockups, and polished visual designs
- Portfolio showcasing both web and mobile projects, with examples of delivered products, including details on specific contributions to design direction and decisions
- Experience integrating user research results into design concepts and collaborating with UX research and content design teams
- Passion for solving complex problems and identifying product experience improvement opportunities
- Knowledge of French is required for positions based in Quebec, and English proficiency is necessary for communication with colleagues, clients, and partners
Benefits
- Comprehensive health benefits, life and disability insurance, fertility and family planning support
- Generous paid time off, volunteer days, quarterly personal well-being days, and meeting-free days
- Tuition reimbursement and learning support programs for ongoing education and professional development
- Thrive Global wellness program, employee assistance program (EAP), and individual wellness coaching
- Employee programs, including employee resource groups (ERGs), the 'GoTo Gives Back' program, and charitable donation matching
- Registered retirement savings plan (RRSP) to help plan for the future
- Gym reimbursement program for physical well-being
- Telemedicine services for convenient access to healthcare
- Performance-based bonus program to celebrate involvement and contributions
- Monthly remote work stipend to cover home office expenses
Key Skills
About Goto
As the leader in cloud communications and IT, GoTo addresses real-world challenges with practical innovations and a customer-first mindset. Our secure, reliable, and AI-enabled solutions are simple to adopt for small and midsize businesses and scalable to enterprises worldwide. Customers around the world rely on our products—GoTo Connect, LogMeIn Rescue, LogMeIn Resolve, GoTo Webinar, Grasshopper, and more—for consistent high performance and unbeatable uptime on any device.
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