Senior Product Designer

The role involves defining and refining user journeys for employees, managers, and service teams, while creating scalable UI patterns for service discovery, request submission, and fulfillment tracking. Designers will also prototype interactions between self-service, knowledge bases, AI recommendations, and workflows.

Responsibilities

• Define and refine user journeys for employees, managers, and service teams
• Create scalable UI patterns for service discovery, request submission, and fulfillment tracking
• Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows
• Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life
• Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes

Requirements

• 5+ years of experience in product design with a strong portfolio showing growth-focused work
• Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
• Exposure to ITAM, CRM, HRIS, or other employee experience technologies
• Strong expertise in interaction design, information architecture, and systems thinking
• Proficiency in Figma, prototyping tools, and usability testing methods
• Ability to navigate complexity and create scalable, user-friendly solutions

Benefits

• As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position
• The US annualized base salary range for this position is $190,000.00-$286,000.00
• This position may also be eligible for bonus, benefits, or related incentives

Key Skills