The Lead Product Designer will be responsible for leading the end-to-end design of internal tools used across operations, including conducting research with prescribers, pharmacists, and support teams to simplify complex workflows. This role involves rapidly prototyping solutions and working closely with product managers and engineers to ensure efficient delivery of improvements.
Responsibilities
- Lead end-to-end design of internal tools used across operations
- Conduct interviews, shadowing, and research with prescribers, pharmacists, and support teams
- Turn complex workflows into simple, efficient experiences
- Rapidly prototype and test ideas using modern design and AI tools
- Work closely with product managers and engineers to ship improvements efficiently
Requirements
- 6+ years of experience designing digital products
- Experience in a lead role with mentoring or line management
- Comfortable conducting user research and stakeholder interviews
- Experienced in designing complex systems, internal tools, or admin platforms
- Confident working in fast-paced, ambiguous environments
- Skilled at rapid prototyping and iterative delivery
Benefits
- Competitive salary
- Equity
- Hybrid working
- Learning budget
- Collaborative culture
Key Skills
About Heliosx
HeliosX is building the future of digital healthcare; one that is faster, more human, and radically more accessible. Founded in 2013, we set out to remove friction from accessing prescription medications; bringing speed, simplicity and trust to an industry that hadn’t kept pace. Today, HeliosX is the UK market leader, tripling our revenue in 2025, serving millions of customers, and operating across four markets; UK, US, Germany and Canada. We have achieved this without external funding; we're completely bootstrapped, profitable, and scaling sustainably. Through asynchronous telemedicine, intelligent technology, and vertically integrated care, we remove friction from the healthcare journey; no unnecessary GP visits, no pharmacy queues, no opaque processes. Just safe, effective treatment, delivered simply and discreetly. Every clinical decision is underpinned by medical rigour. Our treatments are prescribed and overseen by registered doctors and pharmacists, combining deep clinical ex
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