Senior UX Designer - AI - PM

This role involves designing Generative AI chat and Ask AI experiences from an interaction and UX systems perspective, including owning the surrounding UI and defining agent behaviors and trust mechanisms. The designer will also create end-to-end AI user journeys, model contingencies like hallucination handling, and rapidly prototype solutions in Figma for validation.

Responsibilities

• Design Generative AI chat and Ask AI experiences from an interaction and UX systems perspective
• Own the surrounding UI and experience layer for chat: task panels, summaries, follow-ups, action bars, results views, history, and controls
• Define agent behaviors, capabilities, and boundaries in the UX (when AI offers suggestions, asks for clarification, or escalates), ensuring users remain in control
• Translate conversation strategies (provided by Conversational Designers) into scalable UX patterns, clear affordances, and actionable response formats (e.g., cards, checklists, tables, next steps)
• Design trust and transparency mechanisms: explainability cues, citations, confidence indicators, limits and safety constraints, and retry/feedback pathways
• Create end-to-end AI user journeys and interaction models for chat first and hybrid UI patterns
• Model states and contingencies: uncertainty, partial knowledge, hallucination handling, latency, empty/error/edge states
• Define handoffs and escalation paths (to human agents, to other product workflows, or to advanced tools) and design recovery mechanisms
• Ensure mental models are clear about what the AI can/can’t do, and how it learns or adapts over time
• Rapidly prototype in Figma (flows, states, components) and collaborate with Engineering for feasibility checks
• Use usability testing, design reviews, pilots, and lightweight experiments to validate comprehension, trust, and actionability
• Iterate quickly using analytics, VoC, support signals, and A/B tests; instrument key UX metrics (e.g., task completion, time to value, deflection, satisfaction)
• Balance speed and rigor, knowing when fidelity and depth are needed versus scrappy learning
• Partner with Conversational Designers (dialog, tone, conversation structure) to ensure cohesive experiences—the UX/UI reinforces the conversational intent
• Work closely with Product and Engineering to scope, sequence, and deliver time-sensitive milestones; remove ambiguity with clear artifacts and decisions
• Collaborate with AI/ML teams to understand model behavior, constraints (latency, context windows, accuracy), and design appropriate controls and fallbacks
• Contribute to roadmaps and release planning, ensuring design dependencies and risks are visible early
• Uphold responsible AI practices—transparency, user consent, recoverability, human in the loop, and safe defaults
• Advocate for accessibility (WCAG), inclusive design, and responsiveness across devices and modalities
• Contribute to AI design systems: reusable patterns for prompts, responses, feedback, explainability, and safety messaging; partner with the core Design System team for componentization and governance
• Design for regulated environments (privacy, consent, auditability) and align with AI governance guidelines
• Set expectations for quality, pace, and responsible AI design
• Provide feedback, performance guidance, and career coaching
• Help shape team norms for collaboration with Conversational Design
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives

Requirements

• 6+ years in UX/Product Design with shipped work in complex or emerging interaction models
• 2+ years of experience working in AI-assisted or assistant-like experiences, systems thinking, and data-dense UI or workflow design
• 2+ years of experience managing and mentoring AI-focused UX designers, supporting skill development in AI/agentic UX
• Decision-making in ambiguous problem spaces
• Confidence working at speed
• Experience collaborating closely with Conversational Designers, Product Managers, and Engineers in agile environments
• Manager: Experience managing or mentoring designers
• Proficiency with Figma for fast prototyping and component-based design
• Strength in interaction design, information architecture, and design systems
• Practice with usability testing and evidence-based iteration (qual + quant)

Benefits

• Comprehensive benefits
• Career development opportunities
• Inclusive culture
• Talented peers

Key Skills